Terms of Service

3.1 Registration

You may register as a rider, a creator, or both. You agree to provide accurate, current, and complete information and to keep it updated.

3.2 Account security

You are responsible for maintaining the confidentiality of your password and for all activity under your account. Notify us immediately at hello@trailstack.app if you suspect unauthorised access.

3.3 Termination by you

You may delete your account at any time via your account settings or by contacting us. Deletion removes your profile and personal data subject to our retention obligations (see Privacy Policy).

3.4 Termination by us

We may suspend or terminate your account if you breach these Terms, engage in fraudulent activity, abuse the platform, or if required by law. We will give reasonable notice unless immediate action is necessary.

4.1 What you're buying

When you purchase a route or subscribe, you receive a personal, non-exclusive, non-transferable licence to download and use the route files (GPX, PDF roadbook, TerrapiRata) for your own personal riding purposes.

4.2 What you may NOT do

• Redistribute, resell, or share purchased route files with others
• Upload purchased routes to other platforms
• Use purchased routes for commercial purposes without written permission from the creator
• Attempt to reverse-engineer or scrape the platform

4.3 Subscription — fair use

The subscription provides unlimited downloads subject to fair use. We reserve the right to limit or suspend accounts that download in bulk with no reasonable personal riding purpose (e.g. bulk-download-then-cancel behaviour). We will contact you before taking action where possible.

4.4 Explorer tier

The Explorer tier is free and provides full browsing access, downloads of free routes, and the ability to purchase individual routes à la carte. It does not include unlimited downloads. It is not a limited subscription.

4.5 Refunds

Route purchases are digital goods delivered immediately upon payment. Under Belgian consumer law (Book VI of the Code of Economic Law) and the EU Consumer Rights Directive, you acknowledge that by downloading a file you waive your right of withdrawal in respect of that specific digital content. Refunds are granted at our discretion where a route is materially misdescribed or technically defective. Subscriptions are non-refundable for the current billing period; you may cancel at any time to prevent renewal.

4.6 Accuracy of routes

Routes are created by independent creators and screened by our AI access tool. We do not guarantee that routes are free from legal access issues, road closures, or physical hazards. Always verify local regulations before riding. TrailStack accepts no liability for personal injury, property damage, or legal consequences arising from use of any route.

5.1 Eligibility to upload

You must have personally ridden or verified the routes you upload. You must not upload routes that you do not have the right to distribute.

5.2 Content ownership

You retain full ownership of the routes and content you upload. By uploading, you grant TrailStack a worldwide, royalty-free, non-exclusive licence to host, display, process, and distribute your content to riders on the platform for as long as the content remains published.

5.3 Pricing

You set your own price per route. There is no maximum price. Routes priced significantly above typical market rates are subject to internal review; routes whose price is not justified by content quality, length, documentation depth, region rarity, or multi-day complexity may be removed.

5.4 Content standards

You must not upload:

• Routes that traverse protected areas where motorised access is prohibited, without clearly disclosing this
• Routes containing deliberately misleading or dangerous information
• Content that infringes third-party intellectual property rights
• Content that is illegal in Belgium or in the jurisdiction where the route is located

Violations may result in content removal and account termination without prior notice.

5.5 AI access screening

All uploaded routes are screened by our AI access tool (currently in beta) before publication. This tool may produce false positives. You may dispute a flagged route by contacting us. The screening does not guarantee legal compliance — responsibility for route accuracy remains with the creator.

5.6 No exclusivity

We do not require exclusivity. You may distribute your routes on other platforms simultaneously.

7.1 Platform IP

The TrailStack platform, brand, logo, software, and design are owned by the operator of trailstack.app. Nothing in these Terms grants you any rights to these.

7.2 Creator content

As stated in Section 5.2, creators retain ownership of their uploaded content. TrailStack's licence to that content terminates if the creator deletes it or closes their account, subject to existing rider download licences for already-purchased content.

7.3 Feedback

If you submit ideas, suggestions, or feedback about the platform, you grant us the right to use that feedback without compensation or obligation to you.

9.1 Platform availability

We aim for high availability but do not guarantee uninterrupted access. We are not liable for downtime, data loss, or service interruptions beyond our reasonable control.

9.2 Route accuracy

As stated in Section 4.6, routes are user-generated. We screen for access issues but cannot guarantee accuracy. Use routes at your own risk.

9.3 Limitation of liability

To the maximum extent permitted by Belgian law, TrailStack's total liability to you for any claim arising under or in connection with these Terms shall not exceed the amount you paid to us in the 12 months preceding the claim.

We are not liable for indirect, consequential, or incidental damages, loss of profits, or loss of data.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, or for intentional misconduct or fraud.

11.1 Platform changes

We may modify, suspend, or discontinue features of the platform at any time. We will give reasonable notice for material changes that affect paid services.

11.2 Terms changes

We may update these Terms. Material changes will be notified by email (if you have an account) and by updating the “Last updated” date. Continued use after the effective date constitutes acceptance.